Who we are

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Privacy Policy

View our Privacy Policy in full.

Privacy Policy Statement

We collect, store and administer a range of personal information for the purpose of providing services and we are committed to protecting such information.  We recognise your right to have your personal information protected and made accessible to you.  We are not formally bound by the Privacy Act 1988 (Cth) but we will make every effort to comply with the intent of the Act, including the Australian Privacy Principles.


We collect personal information about individuals including our members and other stakeholders.  We will only collect personal information that is reasonably necessary for the performance of our services as a not-for-profit association.  For most members and those young and disadvantaged people we support, this information will include an individual’s title, names, residential and/or postal address, email address, and telephone numbers.  For contractors, suppliers and officers of Lord’s Taverners ACT, we may also collect information about work history, referees and any other information submitted in a job application, a contract bid or as part of a fit and proper person check.

We will usually collect your personal information directly from you and with your explicit consent, either through a membership application or an application for support.  We will only collect your personal information from someone else if we have the person’s consent in writing, or if it is authorised or required by law, or if it is unreasonable or impractical for us to collect that information from you (for example, when a family member advises us of an infirm member’s change of address/circumstances).

Use and Disclosure

We will only use or disclose personal information for the primary purposes for which it was collected or directly related secondary purposes that you would reasonably expect (or that we have advised) or as permitted or required by law.  If there is any doubt about this expectation, we will obtain your consent in writing before using or disclosing the information for a secondary purpose.  The purposes for which we may use or disclose personal information include:

  1. Provision of services:  We use personal information for the primary purpose of providing services to members and those young and disadvantaged people we support.  Some personal information may be shared with Taverners Australia for the purpose of generating national level statistics or for promotional purposes.
  2. Contractors and suppliers: We may collect personal information about contractors and suppliers that provide services to us for the primary purpose of assessing and engaging their services or expertise and for other purposes where legally required. 
  3. Website:  When you visit our website, we do not attempt to identify you or store your personal information.  We will only collect and store an your personal information if you choose to provide it via an online form or by email, for example through a ‘Contact’ page.  Our website provider makes a record of each visit to our website and logs information for statistical purposes.  This information is only used to evaluate the effectiveness of our website but, in the event of an investigation, a law enforcement agency or other government agency may exercise its authority to inspect the logs maintained by our website provider.  Our website uses temporary cookies for security purposes.  The cookies do not identify you, but do identify the internet services provider and browser type.  This means we do not store any personal information from visitors to our website.  Our website contains links to websites of third parties.  We are not responsible for the privacy policies or practices of such third party websites.


We may store personal information in electronic systems, paper files or images. All information we collect will be stored securely.  We will:

  • take steps to protect the personal information we hold against interference, misuse, loss and unauthorised access; and
  • before disclosing any personal information to an overseas recipient, including a provider of information technology services such as servers or cloud services, establish that they are compliant with our privacy policy and the Australian Privacy Principles.

When personal information is no longer required, it will be destroyed, deleted or de-identified securely.   

Data Quality

We will take reasonable steps to ensure that the personal information we collect and hold is accurate, complete and up to date. We maintain and update the personal information we hold as necessary or when you advise us that your personal information has changed.

Access and Correction

Should you wish to access or amend your personal information, you should make a request in writing to the Secretary.  Requests may be made by post, email or online form.  We will respond to requests for access or amendment within five (5) working days.  We will provide access or make the correction requested unless otherwise required or where we are permitted by law to withhold the information or not make the amendment.  We will notify you of the basis for any denial of access or amendment to personal information.  Where we allow access, the relevant LT ACT officer will arrange to give you access in the manner requested if it is reasonable or practical to do so.  The manner of access may be by email, phone, in person, hard copy or by electronic means.  If we agree that your personal information requires correction or amendment, the relevant LT ACT officer will make the alterations or notation.  If we do not believe an amendment is necessary, you may insert an addendum into the record.


If you have concerns about your privacy or wish to make a complaint about a privacy breach, you should contact the Secretary.  Your complaint must be made in writing and should provide sufficient details of the complaint together with any supporting material.  On receipt of a complaint, we will take steps to investigate and advise you of the outcome.  The relevant LT ACT officer may contact you by telephone or arrange to meet personally.  Alternatively, we may respond in writing depending on the complexity and nature of the matters in dispute.  We will endeavour to respond to complaints within a reasonable period.  If you are not satisfied with our response, we can be contacted to discuss the matter further.  Alternatively, you can complain to the Office of the Australian Information Commissioner (Cth) via the website:  www.oaic.gov.au.